FAQ

Electrical Issues and Troubleshooting Steps for Tenants Electrical issues can range from minor annoyances to serious safety concerns. It's essential to understand the possible causes and take appropriate steps to address them safely. Below is a guide to some common electrical issues tenants may encounter, along with troubleshooting steps.

1.No Power to the Property When the entire property experiences a power outage, it could result from several causes, including external outages, issues with the switchboard, or an internal electrical problem. Possible Causes

• Area-wide Power Outage: Sometimes, the issue is due to a local outage affecting multiple properties.

• Tripped Main Switch or Circuit Breaker: Overloaded circuits or faulty appliances can cause breakers to trip, cutting off power. • Faulty Appliance Overload: Sometimes, a single appliance may cause an overload, affecting the entire electrical system. Troubleshooting Steps

1. Check for Area Outage:

Look outside to see if neighbouring properties also lack power.

Check with your electricity provider for any reported outages. 2. Inspect the Switchboard: o Locate your property’s switchboard, typically found in a cupboard, laundry, garage, or exterior wall. o Look for any circuit breakers or safety switches that have tripped to the "off" position. Reset them by switching them back to "on" if it’s safe to do so. 3. Unplug Appliances and Test: o Disconnect all appliances and then reset the safety switch or circuit breaker. o Reconnect and test each appliance one by one to identify if a particular device caused the power outage. 4. Safety Precaution: o If the power does not restore or the breaker trips immediately after reset, avoid further attempts. o Contact us or an electrician for professional help if the issue persists.

Faulty Light Fittings or Power Outlets Issues with light fittings or power outlets can be frustrating and sometimes indicate more significant electrical problems. Possible Causes • Burnt-Out Bulbs: A simple cause but often overlooked; replacing the bulb may resolve the issue. • Loose or Damaged Wiring: Faulty or worn wiring within the fixture or outlet. • Damaged Fixtures or Outlets: Sometimes the outlet or fitting itself may be faulty. Troubleshooting Steps
Replace Light Bulbs: o Turn off the light switch before replacing the bulb. o Replace the bulb with one of the correct wattage and type to ensure it’s compatible.
Test the Outlet: o Try plugging a different device into the outlet to confirm if the issue is with the appliance or the outlet. o If no device works in the outlet, it may need repair.
Inspect for Visible Damage: o Look for any signs of damage, such as burn marks or loose wiring around the outlet or light fitting. o Avoid using damaged outlets or fixtures and report the issue immediately.
Avoid Overloading Outlets: o Limit the number of devices plugged into a single outlet, especially high-wattage appliances, to prevent overload.
Flickering Lights Flickering lights are usually a symptom of an underlying issue, whether with the light fixture itself, the switch, or a larger electrical problem. Possible Causes • Loose Bulb: A loosely screwed-in bulb can cause intermittent flickering. • Voltage Fluctuations: Small changes in voltage may cause visible flickering. • Faulty Wiring or Fixtures: Loose or damaged wiring may disrupt the circuit, causing lights to flicker. Troubleshooting Steps
Tighten the Bulb: o Ensure the bulb is securely screwed in, as a loose bulb can cause flickering.
Check the Type of Light Bulb: o Some LED lights can flicker when used with dimmer switches incompatible with LEDs. o Consider switching to a compatible bulb if this is the case.
Observe the Pattern of Flickering: o Flickering at regular intervals may suggest an electrical issue, while occasional flickering could be due to the bulb or fixture.
Professional Assistance: o If flickering persists after troubleshooting, contact us to arrange for an electrician to inspect the issue, as it may indicate a more serious wiring problem.
Tripped Circuit Breakers Circuit breakers are designed to trip (switch off) as a safety measure when there’s an overload, short circuit, or ground fault in the system. Frequent tripping, however, often points to underlying problems. Possible Causes • Overloaded Circuits: Plugging in too many high-power devices can exceed the circuit's capacity. • Short Circuit: A wiring issue causing electricity to take an unintended path, often leading to sparks or heat. • Ground Faults: An unintentional connection between a power source and a grounded surface can lead to a breaker tripping. Troubleshooting Steps
Identify the Tripped Breaker: o Locate the switchboard and look for any circuit breakers that are set to "off" or between "on" and "off." Tripped breakers are often in the middle position.
Reset the Breaker: o Switch the tripped breaker to the "off" position, then back to "on."
Reduce Electrical Load: o Unplug devices on the affected circuit, especially any high-power devices (heaters, hair dryers, etc.). o Reconnect devices one at a time, testing after each to identify if a particular device is causing the overload.
Monitor for Recurrence: o If the breaker trips again quickly, avoid resetting it and contact us or an electrician for a professional evaluation.
Malfunctioning Appliances Appliance issues can range from minor inconveniences to safety risks. Malfunctioning appliances may stem from power supply problems, incorrect usage, or a fault within the appliance itself. Possible Causes • Power Supply Issues: The appliance may not receive adequate power due to an issue with the outlet or switchboard. • Incorrect Settings or User Error: Misunderstanding the appliance’s controls or settings can lead to apparent malfunctioning. • Internal Faults: Faulty wiring or components within the appliance itself. Troubleshooting Steps
Consult the Appliance Manual: o Review the appliance’s user guide for troubleshooting steps specific to that model.
Check Power Connections: o Ensure the appliance is plugged in securely and that the outlet is functioning. o Test the outlet by plugging in another device, if possible.
Reset or Restart the Appliance: o Some appliances have reset functions; consult the manual for instructions. o Unplug the appliance for a few minutes and then plug it back in to see if it resets.
Avoid DIY Repairs: o If the appliance still doesn’t work, avoid attempting further repairs. o Contact us to report the issue or for recommendations on next steps.

Important Safety Notes for All Electrical Issues • Never Attempt DIY Electrical Repairs: Electrical work should only be done by licensed electricians to avoid serious injury or damage. • Keep Track of Patterns: If an issue occurs repeatedly, it may indicate a more significant problem within the property’s electrical system. • Report Persistent Issues Promptly: Frequent electrical issues can be signs of underlying faults that need professional assessment. Following these troubleshooting steps can often resolve minor electrical issues and may prevent the need for repairs. However, when in doubt or if an issue poses a safety risk, contact us to ensure the problem is managed safely and effectively. Plumbing Issues and Troubleshooting Steps for Tenants Plumbing issues can range from minor inconveniences to more severe problems that may disrupt daily life. Understanding common plumbing issues and knowing what steps to take can help tenants address problems promptly and prevent further complications. Below is a guide to common plumbing problems and troubleshooting steps to help resolve them.

Blocked Drains or Toilets Blocked drains or toilets are one of the most common plumbing issues in rental properties. These blockages can be caused by a variety of factors, including an accumulation of debris, unsuitable materials being flushed, or underlying plumbing problems. Possible Causes • Accumulation of Hair, Soap Scum, or Grease: These materials can build up over time, reducing water flow. • Foreign Objects: Items such as wipes, sanitary products, or excessive toilet paper can cause blockages. • Tree Roots or Structural Issues: In some cases, external factors like tree roots may infiltrate pipes, causing severe blockages. Troubleshooting Steps
Use a Plunger: o Place a plunger over the drain or toilet outlet and pump gently to dislodge the blockage. o For toilets, ensure there is enough water in the bowl to cover the plunger’s rim for effective suction.
Check for Visible Blockages: o For sinks and showers, remove any visible debris from the drain entrance. o Use a drain snake or wire hanger to carefully pull out hair or other materials.
Natural Drain Cleaners: o Pour a mixture of baking soda and vinegar down the drain, followed by hot water. This can help break down minor blockages. o Avoid using chemical drain cleaners, as they may damage pipes and are generally not recommended.
Flush Properly: o Only flush toilet paper and human waste down the toilet. Avoid flushing wipes, paper towels, and other items.
Contact for Assistance: o If the blockage persists or worsens, contact us for professional assistance, especially if multiple drains are affected, as this may indicate a larger plumbing issue.
Leaking Taps or Pipes Leaking taps and pipes are not only inconvenient but can also lead to water waste and higher utility bills if not addressed quickly. Identifying the source and taking immediate action can prevent further complications. Possible Causes • Worn-Out Washers or Seals: Over time, washers and seals inside taps may wear out, leading to leaks. • Corroded Pipes: Older pipes can develop leaks due to corrosion. • Loose Connections: Loose fittings or pipe joints can allow water to seep through. Troubleshooting Steps
Fully Turn Off Taps: o Ensure that taps are completely closed. Sometimes a minor adjustment can stop a small leak.
Collect Leaking Water: o Place a bucket or container under the leak to prevent water damage and monitor the leak's severity.
Turn Off the Water Supply: o If the leak is significant, turn off the water supply at the stopcock or main valve to prevent further water loss. o Familiarise yourself with the location of the main water shutoff valve for emergencies.
Avoid Tightening Excessively: o Over-tightening can worsen leaks and damage fittings, so tighten taps or connections only slightly if needed.
Report Persistent Leaks: o Contact us if the leak continues or if you notice signs of corrosion. Early reporting helps prevent water damage and keeps utility costs down.
No Water Supply A sudden loss of water supply can be disruptive, and it may be caused by internal plumbing issues or external factors such as maintenance work by water authorities. Possible Causes • Local Water Outage: Scheduled maintenance or emergencies in the area may affect your water supply. • Main Water Valve Closed: The water shutoff valve may have been accidentally turned off. • Burst Pipes or Major Leaks: A burst pipe can lead to an abrupt loss of water in the property. Troubleshooting Steps
Check with Neighbours: o Ask neighbouring tenants or check with nearby properties to determine if it’s a building-wide or local outage.
Inspect Stop Valves: o Locate the main stopcock (usually under the sink or near the water meter) and ensure it is fully open.
Contact Your Water Provider: o Check with your water provider for any known outages or maintenance work in your area.
Monitor Water Flow: o Sometimes, water may return gradually if it was a temporary disruption.
Report Issues Promptly: o If the water supply does not resume and you’ve ruled out external factors, contact us to arrange for a professional inspection.
Low Water Pressure Low water pressure can make everyday tasks, such as showering and washing dishes, frustrating. There may be several causes, from simple fixes to issues requiring professional attention. Possible Causes • Mineral Build-Up in Pipes: Calcium and other minerals can accumulate, reducing water flow. • Leaks in the Plumbing System: Even small leaks can lead to noticeable drops in water pressure. • Municipal Water Supply Issues: Sometimes, low pressure is due to issues with the local water provider. Troubleshooting Steps
Clean Aerators and Showerheads: o Unscrew the aerator on faucets or showerheads and clean any mineral deposits that may be clogging them. o Soak them in vinegar to dissolve deposits and improve water flow.
Check Multiple Fixtures: o Test various faucets to determine if the issue is isolated to one area or affects the entire property. o If only one fixture is affected, the problem may be localized.
Inspect for Visible Leaks: o Look for damp spots, dripping pipes, or areas where water may be leaking within your property.
Contact Water Provider: o Inquire if there are any water supply issues affecting your area, as municipal work or disruptions can cause temporary drops in pressure.
Report Persistent Issues: o If low water pressure continues despite these checks, contact us to investigate further and ensure the plumbing system is functioning correctly.
Hot Water System Problems Hot water issues can significantly impact daily routines, especially during colder months. Problems with hot water can stem from various causes, including settings, components, or a fault within the system. Possible Causes • Thermostat Malfunction: If the thermostat is set incorrectly or faulty, it may not heat water properly. • Faulty Heating Element: In electric systems, a broken heating element can result in a lack of hot water. • Pilot Light Out (Gas Systems): In gas systems, a pilot light that has gone out will prevent water from heating. Troubleshooting Steps
Check Power Supply (Electric Systems): o Ensure the hot water system is plugged in and the circuit breaker has not tripped. o For electric systems, check the breaker box and reset if necessary.
Inspect the Pilot Light (Gas Systems): o If you have a gas hot water system, check if the pilot light is lit. Follow the instructions on the system to relight it, if safe to do so.
Adjust Thermostat Settings: o Set the thermostat to the recommended temperature, typically around 60°C, to ensure the water heats efficiently.
Allow Time for Reheating: o If you’ve used a large amount of hot water, give the system time to refill and reheat before checking again.
Inspect for Error Codes: o Some hot water systems display error codes that can indicate specific issues. Refer to the system manual to interpret any displayed codes.
Report Hot Water Issues: o If you still don’t have hot water or experience fluctuations, contact us for assistance. Regular maintenance may be required, or parts may need replacement.

Important Safety Notes for Plumbing Issues • Avoid Using Chemicals in Drains: Chemical cleaners can damage plumbing and pose safety risks. Use natural methods or seek professional help for persistent clogs. • Know the Location of Your Stopcock: Being able to quickly shut off the water supply is essential in case of a significant leak. • Report Unresolved Issues Promptly: Leaving plumbing problems unaddressed can lead to water damage, mould, and higher repair costs. Following these troubleshooting steps can often help tenants address minor plumbing issues effectively. For any unresolved or urgent issues, contact us for professional assistance. Gas Issues and Troubleshooting Steps for Tenants Gas issues are serious and require immediate attention due to potential safety risks. Gas-related problems can range from a faint smell of gas to a complete appliance malfunction. Knowing how to respond to these issues can help prevent accidents and ensure that any faults are quickly and safely addressed. Here is a guide to common gas-related issues and what steps to take if they occur.

Smell of Gas A gas leak is a potentially dangerous issue that requires immediate action. If you smell gas, it’s essential to take safety precautions and address the situation promptly. Possible Causes • Gas Leak from Pipes or Connections: Loose or damaged gas lines or connectors can cause leaks. • Faulty Gas Appliances: Appliances like ovens, heaters, or water heaters may develop leaks due to wear and tear or faulty components. • Pilot Light or Burner Issues: If a pilot light goes out, unburnt gas may escape into the air. Safety Precautions and Troubleshooting Steps
Avoid Igniting Flames or Operating Electrical Devices: o Do not light matches, candles, or cigarettes. Avoid using switches, phones, or any electrical devices, as they can produce sparks that could ignite the gas.
Ventilate the Area: o Open windows and doors to allow gas to disperse. This can reduce the concentration of gas and lower the risk of ignition.
Evacuate if Necessary: o If the smell of gas is strong, leave the property immediately and go to a safe distance.
Turn Off the Gas Supply: o Locate the gas shutoff valve, typically found near the gas meter. Turn it off by rotating the valve to the "off" position.
Contact Emergency Services: o Call 000 for immediate assistance, especially if the smell of gas is persistent or strong. o Contact your gas provider’s emergency number to report the issue.
Inform Us: o Contact us once the area is safe and we can coordinate a professional inspection and repair.
Gas Appliance Not Working If a gas appliance, such as a stove, heater, or water heater, isn’t working, there could be an issue with the gas supply, the appliance itself, or the settings. While some minor adjustments may resolve the issue, safety is always a priority with gas appliances. Possible Causes • Gas Supply Issue: The gas supply to the appliance may be turned off or interrupted. • Ignition Problems: The appliance’s ignition system may be malfunctioning, preventing it from lighting. • Blockages or Dirty Components: Clogged burners or vents may prevent proper operation. Troubleshooting Steps
Check the Gas Valve for the Appliance: o Ensure that the gas valve connected to the appliance is turned to the "on" position.
Inspect the Ignition Source: o For stoves, check if the igniter clicks when turned on. Clean the igniter area gently to ensure it’s free of food debris or dirt. o For gas heaters and other appliances, make sure the igniter or pilot is clean and free of dust.
Ensure the Appliance is Properly Connected: o Verify that the appliance is securely connected to the gas line and that all connections are tight.
Reset the Appliance (if applicable): o Many modern gas appliances have a reset button or a specific sequence to reset them. Refer to the user manual for instructions on how to reset the appliance.
Avoid Attempting Repairs: o If the appliance remains non-functional, contact us to arrange for a licensed technician to assess the issue. Attempting DIY repairs on gas appliances can be dangerous.
Pilot Light Issues The pilot light is a small flame that ignites the main burner in many gas appliances, such as water heaters, heaters, and some older stoves. If the pilot light goes out, the appliance will not work until it’s relit. Knowing how to safely relight the pilot light or address pilot light issues is essential. Possible Causes • Drafts or Air Currents: Strong air movement, such as from an open window or door, may blow out the pilot light. • Faulty Thermocouple: The thermocouple is a safety device that senses when the pilot light is lit. If it’s faulty, it may cut off the gas supply even if the pilot is on. • Gas Supply Issues: A temporary disruption in the gas supply may cause the pilot light to go out. Troubleshooting Steps
Relight the Pilot Light (if safe to do so): o Locate the pilot light, typically found near the burner assembly. o Follow the appliance’s instructions to safely relight it. This usually involves turning the gas valve to the "pilot" position, holding down the reset button, and using a long lighter to ignite the pilot flame. o Continue holding the reset button for 30 seconds after the flame ignites, then release it.
Check for Drafts: o Make sure that windows and doors near the appliance are closed to avoid drafts that may blow out the pilot light.
Clean the Pilot Light Area: o Dust or debris around the pilot light area may prevent it from staying lit. Use a soft brush to gently clean the area if it’s safe to do so.
Inspect the Thermocouple (if accessible): o If the pilot light keeps going out, it could be a faulty thermocouple. This small metal sensor needs to be close to the pilot light flame to work correctly. Contact us to arrange for professional inspection and repair if you suspect a thermocouple issue.
Do Not Force or Bypass Safety Mechanisms: o If the pilot light continues to go out despite troubleshooting, avoid tampering with the appliance’s safety devices. Report the issue to us for further assessment.

Important Safety Notes for Gas Issues • Never Attempt Extensive DIY Repairs on Gas Appliances: Always call a licensed gas technician for repairs, as gas work requires specific skills and certifications. • Be Cautious of Odours: Any smell of gas, even if faint, should be treated seriously. Safety comes first. • Turn Off the Gas Supply if Needed: Know the location of the main gas shutoff valve in your property and how to use it in emergencies. • Report Unresolved Issues Quickly: Any persistent issues with gas appliances or fittings should be reported immediately to prevent potential risks. These steps should help tenants manage minor gas-related issues while ensuring safety remains the priority. For any issues that persist or pose immediate risks, contact us for assistance and to coordinate a professional inspection. Appliance Problems and Troubleshooting Steps for Tenants Appliance issues are a common occurrence and can often be resolved through basic troubleshooting. Understanding common appliance problems and how to address them can help you quickly restore functionality. Here is a guide to common issues with household appliances and troubleshooting steps.

Oven or Stove Not Working An oven or stove that isn’t working can disrupt meal preparation and may result from a range of issues, including power supply problems or faulty components. Possible Causes • Power Supply Issue: The oven or stove may not be receiving power due to a tripped breaker or a loose plug. • Faulty Burner or Ignition System: A broken igniter or element may prevent burners or the oven from heating. • Incorrect Timer Settings: Many ovens won’t operate if the timer is set incorrectly. Troubleshooting Steps
Check the Power Supply: o For electric ovens and stoves, ensure the appliance is plugged in securely and the circuit breaker hasn’t tripped. o For gas stoves, check that the gas valve is turned on and the appliance is connected to the gas line.
Inspect the Igniter (Gas Stoves): o If the gas burner doesn’t ignite, listen for a clicking sound. If there’s no click, the igniter may need to be cleaned or replaced.
Verify Timer Settings: o Make sure the oven timer isn’t set to “delay start” or “self-clean” mode, which can prevent it from operating.
Clean Burner Components: o For gas burners, make sure that food particles aren’t blocking the igniter or burner holes.
Report Persistent Issues: o If the appliance still doesn’t work, contact us to arrange for an appliance technician to inspect and repair the oven or stove.
Refrigerator Issues Refrigerator issues can lead to spoiled food and inconvenience, so it’s important to troubleshoot quickly. These problems can arise due to temperature settings, blocked vents, or mechanical failures. Possible Causes • Incorrect Temperature Settings: Improper thermostat settings can affect cooling performance. • Blocked Vents or Coils: Dust and debris on condenser coils or blocked air vents can impact efficiency. • Faulty Door Seals: A broken door seal allows cool air to escape, reducing the fridge’s ability to maintain temperature. Troubleshooting Steps
Adjust Temperature Controls: o Set the thermostat to the recommended temperature (typically 3-4°C for the fridge and -18°C for the freezer). o Allow 24 hours for the refrigerator to stabilise after making adjustments.
Ensure Air Circulation: o Avoid overpacking the fridge, as this can block air vents and reduce cooling efficiency.
Clean the Condenser Coils: o If accessible, gently vacuum dust and debris from the condenser coils located at the back or bottom of the fridge. Clean coils improve energy efficiency and cooling.
Inspect Door Seals: o Check for gaps or damage on the door seals. You can test by closing the door on a piece of paper; if it slides out easily, the seals may need replacing.
Report Ongoing Problems: o If the fridge continues to struggle, contact us for a professional repair. Frequent cycling, loud noises, or leaks should be addressed promptly.
Dishwasher Malfunctions Dishwasher issues, such as improper cleaning, leaks, or failure to start, are common and can usually be resolved through basic maintenance and troubleshooting. Possible Causes • Clogged Filters or Spray Arms: Food particles or debris can block water flow and reduce cleaning efficiency. • Improper Loading: Overloading or incorrect placement of dishes can prevent effective cleaning. • Detergent Issues: Using too much or the wrong type of detergent can cause excessive suds or residue. Troubleshooting Steps
Clean Filters and Spray Arms: o Remove the bottom rack and take out the filters. Rinse them under warm water to remove food particles. o Clean the spray arms by removing any blockages in the holes.
Use the Right Detergent: o Only use dishwasher-specific detergent, as other types may cause excessive suds. o Follow the recommended amount as too much detergent can leave a residue on dishes.
Avoid Overloading: o Arrange dishes to ensure water can reach all surfaces. Place larger items at the bottom rack and smaller items at the top.
Check for Leaks: o Inspect the door gasket for signs of wear, as a damaged gasket can lead to leaks.
Report Persistent Issues: o If the dishwasher still doesn’t function correctly or leaks, contact us for further assistance. Mechanical problems, such as a faulty pump or motor, may require professional repair.
Washing Machine/Dryer Issues Washing machine and dryer issues can be frustrating, especially when dealing with leaks, noisy operation, or failure to start. These problems can result from minor user errors or require mechanical fixes. Possible Causes • Imbalanced Loads: Uneven distribution of laundry can cause excessive vibrations or noise. • Blocked Hoses or Lint Filters: Blocked hoses or filters can impede drainage and cause leaks. • Electrical Issues: Power problems or a tripped breaker may prevent the machine from running. Troubleshooting Steps
Distribute Laundry Evenly: o Ensure that laundry is evenly distributed within the drum to prevent excessive vibration. Avoid overloading the machine.
Clean Lint Filters and Check Hoses: o For washing machines, check that the drain hose isn’t kinked or clogged. o For dryers, regularly clean the lint filter to ensure proper airflow and drying performance.
Inspect the Door Seal: o Ensure the door or lid is closed securely, as most machines won’t start if the door isn’t properly shut.
Check Power Source and Reset: o Ensure the appliance is plugged in and check the circuit breaker. Some machines also have a reset button; consult the manual for instructions.
Report Persistent Issues: o Contact us if the machine leaks, won’t drain, or has electrical issues. Professional assistance may be needed if the motor, pump, or internal components are faulty.
Air Conditioner Not Cooling or Heating An air conditioner that isn’t cooling or heating properly can make the home uncomfortable, especially in extreme weather. Many common issues with air conditioners can be resolved by checking the settings, cleaning filters, or resetting the unit. Possible Causes • Dirty Filters: Clogged filters can reduce airflow and cooling or heating efficiency. • Incorrect Thermostat Settings: Incorrect mode or temperature settings can prevent the air conditioner from functioning correctly. • Refrigerant Issues or Mechanical Faults: Low refrigerant or internal component issues can lead to reduced performance. Troubleshooting Steps
Clean or Replace Filters: o Dirty filters restrict airflow, reducing efficiency. Remove and clean the filters regularly to ensure optimal performance. o Replace disposable filters as per the manufacturer’s recommendations.
Check Thermostat Settings: o Ensure the thermostat is set to the desired mode (cooling, heating, or fan). o Adjust the temperature settings as needed to see if the unit responds.
Inspect Circuit Breakers: o Check that the circuit breaker for the air conditioning unit hasn’t tripped. Reset if necessary.
Clear Any Obstructions Around the Unit: o Ensure there’s sufficient clearance around the outdoor unit if you have a split system, as obstructions can impact performance.
Report Ongoing Issues: o If the air conditioner continues to underperform, contact us for service. Issues such as low refrigerant, faulty wiring, or broken fans require professional attention.

Important Safety Notes for Appliance Issues • Avoid DIY Repairs: Attempting to repair complex appliances, especially those involving gas or electrical components, can be dangerous and may void warranties. • Follow User Manuals: Always refer to the appliance’s manual for specific troubleshooting guidance and maintenance tips. • Report Unresolved Problems: Unaddressed appliance issues can lead to higher utility bills, further damage, and inconvenience, so prompt reporting is essential. These troubleshooting steps should help tenants address minor appliance issues safely and effectively. For any unresolved or persistent issues, contact us to arrange for professional assistance. Pest Control and Troubleshooting Steps for Tenants Pests can cause discomfort and potential health issues if not managed promptly. Depending on the type of pest, there are various steps tenants can take to mitigate infestations. Here’s a guide on handling common pest problems and how to troubleshoot these issues effectively.

Insect Infestation Insect infestations are common in residential properties, particularly during warmer months. The most frequent insect issues include ants, cockroaches, and spiders. Possible Causes • Food or Crumbs Left Out: Open food containers or food crumbs can attract ants, cockroaches, and other insects. • Humidity and Moisture: Excessive moisture can create an ideal environment for pests. • Seasonal Changes: Insects are often more active during particular seasons, such as spring and summer. Troubleshooting Steps
Maintain Cleanliness: o Wipe down surfaces, sweep floors regularly, and avoid leaving dirty dishes out overnight. Keep food in sealed containers.
Dispose of Garbage Regularly: o Take out the trash frequently and ensure bins have lids to prevent attracting pests.
Use Insect Traps and Sprays: o Set up insect traps or apply insect spray as needed in areas where insects are seen. Use non-toxic options in the kitchen or areas accessible to children and pets.
Seal Cracks and Entry Points: o Check for cracks or gaps around windows, doors, and walls where insects may enter. Use caulk to seal any openings if possible.
Report Persistent Infestations: o If the problem persists despite efforts, contact us to arrange for professional pest control services.
Rodent Problems Rodents, such as mice and rats, are particularly concerning as they can damage property and spread diseases. Taking quick action when you suspect rodents is essential for effective control. Possible Causes • Food Sources: Uncovered food and overflowing trash cans can attract rodents. • Easy Access Points: Small openings around doors, windows, or pipes can allow rodents to enter. • Cluttered Areas: Piles of paper, cardboard, or stored items provide shelter for rodents. Troubleshooting Steps
Eliminate Food Sources: o Store food in airtight containers, keep kitchen counters clean, and dispose of garbage daily.
Seal Entry Points: o Look for gaps under doors, around windows, or near plumbing. Use steel wool or sealant to close off these points, as rodents can squeeze through small openings.
Set Traps: o Place rodent traps in areas where droppings or rodent activity is observed, such as along walls or behind appliances. Use traps that are safe for children and pets, if applicable.
Minimise Clutter: o Declutter storage areas and garages where rodents may find hiding spots. Clean up piles of paper or cardboard to reduce hiding places.
Contact Us if the Problem Persists: o For significant rodent problems, reach out to us for professional pest control services, as severe infestations may require baiting and trapping by a licensed pest controller.
Termites Termites are destructive pests that can damage wood structures and compromise a property’s structural integrity. Termites are typically found in hidden areas and are challenging to spot until damage has already occurred. Possible Causes • Wood and Moisture Exposure: Termites are attracted to damp wood, making areas with water leaks particularly vulnerable. • Wood Debris: Storing wood, cardboard, or other cellulose-based items near the home can attract termites. • Soil Contact: Direct contact between soil and the building structure can allow termites easy access to your property. Troubleshooting Steps
Look for Signs of Termites: o Check for signs such as mud tubes on walls, hollow-sounding wood, or discarded wings near windows or doors.
Remove Wood Debris Near the Property: o Keep firewood, cardboard, and other cellulose materials away from the building’s foundation.
Minimise Moisture: o Fix any leaks, especially near wood or other structural materials. Termites thrive in damp environments, so keeping areas dry can reduce their attraction.
Avoid DIY Treatments: o Termite infestations require professional treatment for effective control and elimination.
Contact Us Immediately: o If you suspect termite activity, contact us as soon as possible. We’ll arrange a termite inspection to assess and address the issue before it escalates.

Doors and Windows Maintenance and Troubleshooting Steps for Tenants Doors and windows are essential for both security and comfort. Common issues, such as difficulty locking, broken glass, or drafts, can affect your safety and energy efficiency. Here’s how to troubleshoot and address common door and window issues.

Difficulty Locking or Unlocking Issues with locking or unlocking doors and windows can compromise security. These issues may be caused by wear and tear, poor alignment, or debris buildup in the lock mechanism. Possible Causes • Misaligned Doors or Windows: Warping or settling can cause frames to shift, misaligning locks. • Debris in Lock Mechanism: Dust, dirt, or debris can get stuck in the lock, making it difficult to turn. • Weather Changes: Expansion or contraction due to temperature changes can make doors and windows stick. Troubleshooting Steps
Lubricate the Lock: o Use graphite powder or a silicone-based lubricant on the lock mechanism to ease sticking. Avoid oil-based lubricants as they can attract dust and cause buildup over time.
Inspect for Alignment Issues: o Look for signs that the door or window isn’t sitting properly in its frame. Minor adjustments to the hinges or latch may improve alignment.
Use Spare Keys: o Test with a spare key to rule out a worn or damaged key.
Report Persistent Issues: o If you’re unable to resolve the issue or if the lock remains difficult to operate, contact us for professional assistance or to arrange a locksmith visit.
Broken Glass Broken glass is a safety hazard and should be addressed immediately. Broken windows or doors can also allow drafts or pests to enter the property, compromising comfort and security. Possible Causes • Accidental Impact: The most common cause of broken glass is accidental impact, such as an object hitting the glass. • Weather-Related Damage: Strong winds, hail, or temperature changes can lead to glass breakage. • Structural Shifts: Shifts in the property structure may place pressure on windows, causing cracks or breaks. Troubleshooting Steps
Secure the Area: o Keep children and pets away from the broken glass. Carefully sweep up any broken glass on the floor and dispose of it safely.
Avoid Touching Broken Glass: o Do not attempt to remove shards still in the frame. Broken glass can easily shift and cause injury.
Temporary Fixes: o If it’s safe to do so, tape over cracks or cover the broken window with cardboard to prevent drafts and keep debris from entering until repairs can be made.
Contact Us for Repairs: o Notify us immediately if you encounter broken glass. We’ll arrange for professional glass repair or replacement to ensure the area is secure.
Drafts and Seals Drafty windows and doors can lead to discomfort and increased energy bills. Drafts usually occur when seals around doors and windows wear down or when gaps develop due to temperature fluctuations or structural shifts. Possible Causes • Worn or Damaged Seals: Over time, weather stripping and seals can wear out, allowing air to pass through. • Gaps in Frames: Temperature fluctuations can cause frames to expand and contract, creating gaps around doors and windows. • Improper Installation: Poorly installed windows or doors may not be sealed correctly, leading to drafts. Troubleshooting Steps
Inspect the Seals: o Check the seals around doors and windows for cracks, gaps, or signs of wear. If seals appear loose or damaged, they may need replacement.
Use Temporary Draft Stoppers: o Place draft stoppers or weather stripping around the edges of doors and windows to reduce airflow. For windows, window insulation film can be an effective temporary measure.
Apply Caulking: o If possible, use caulking to seal small gaps around the exterior of windows or doors. Avoid caulking any moving parts.
Report Draft Issues: o If drafts persist despite these measures, contact us to arrange for maintenance. In some cases, replacing weather stripping or seals may be necessary to restore comfort and energy efficiency.

Important Safety Notes for Pest and Door/Window Issues • Prompt Reporting: Report any unresolved pest infestations, lock issues, broken glass, or drafts to us promptly to ensure a safe, comfortable living environment. • Use Appropriate Products: When applying insect sprays, caulk, or lubricants, always use products suitable for indoor use, especially around children and pets. • Seek Professional Help for Significant Issues: For severe pest infestations, structural window damage, or major door lock problems, professional intervention is essential for effective and safe repair or control. Following these steps can help tenants manage common pest control and door/window maintenance issues efficiently. For any unresolved or persistent issues, contact us to arrange for professional assistance. Mould and Dampness Troubleshooting Steps for Tenants Mould and dampness issues are common in many properties, particularly in areas with high humidity. These problems can affect comfort and health if not addressed promptly. Knowing how to identify and manage mould, condensation, and dampness can help tenants keep their living environment safe and comfortable. Below is a guide on dealing with these issues effectively.

Mould Growth Mould can develop in areas with high humidity, poor ventilation, or lingering moisture, such as bathrooms, kitchens, and laundry rooms. If left untreated, mould can spread and lead to health concerns, especially for people with respiratory conditions. Possible Causes • High Humidity Levels: Enclosed, moist areas create ideal conditions for mould growth. • Poor Ventilation: Lack of airflow, especially in bathrooms and kitchens, can allow moisture to build up, leading to mould. • Water Leaks or Spills: Water from leaks or spills that isn’t dried quickly can lead to mould growth on walls, floors, and furniture. Troubleshooting Steps
Increase Ventilation: o Open windows regularly and use exhaust fans in bathrooms and kitchens to reduce moisture levels. If possible, leave doors open in rooms prone to moisture.
Clean Affected Areas with Mould Remover: o Use a mould removal product or a natural solution of white vinegar and water to clean areas affected by mould. o Apply the cleaner, leave it for a few minutes, then scrub the area with a brush or cloth. Always wear gloves and a mask when cleaning mould to avoid exposure.
Avoid Moisture-Building Activities: o Reduce indoor drying of clothes or hang wet clothes outside if possible. If using a dryer, make sure it vents to the outside or use a dehumidifier to manage moisture.
Remove Items Prone to Mould: o For areas that frequently accumulate mould, try to limit items like rugs, cushions, or other fabrics that can easily trap moisture and mould spores.
Report Persistent Mould Issues: o If mould continues to develop despite these measures, contact us. Recurring mould may indicate an underlying problem, such as a leak or poor structural ventilation, which requires professional assessment and repair.
Condensation Condensation occurs when warm, moist air comes into contact with cooler surfaces, leading to water droplets on windows, walls, and other surfaces. Excessive condensation can lead to mould growth if left unaddressed. Possible Causes • Temperature Differences: Condensation often occurs in colder months when warm indoor air meets cold surfaces. • Inadequate Ventilation: Poor airflow, particularly in enclosed spaces, can trap moisture and increase condensation. • Humidity from Household Activities: Activities like cooking, showering, and drying clothes indoors produce moisture that can condense on cool surfaces. Troubleshooting Steps
Ventilate Rooms Regularly: o Open windows or use exhaust fans to improve airflow and reduce humidity, especially after cooking or showering.
Use Dehumidifiers: o In rooms with high humidity, a dehumidifier can help absorb excess moisture from the air, reducing condensation. Place dehumidifiers in areas where condensation is most common, such as bathrooms and bedrooms.
Avoid Blocking Air Vents: o Ensure vents aren’t obstructed by furniture or curtains. Proper air circulation prevents moisture from settling on surfaces and causing condensation.
Insulate Windows and Cold Surfaces: o Apply window insulation film during colder months to reduce temperature differences and limit condensation on glass. Consider using anti-condensation paint on walls prone to moisture build-up.
Wipe Down Affected Surfaces: o Regularly wipe away condensation on windows, walls, and other surfaces to prevent moisture from accumulating and causing mould.
Report Severe Condensation Issues: o If you notice excessive or persistent condensation despite these steps, contact us. Severe condensation can sometimes indicate structural issues or insufficient insulation that may require professional intervention.
Damp Walls or Ceilings Damp walls or ceilings can result from water intrusion, plumbing leaks, or inadequate ventilation. Damp areas can lead to staining, peeling paint, and structural damage if not promptly addressed. Additionally, they can create a suitable environment for mould growth. Possible Causes • Water Leaks from Plumbing or Roof: Leaks from pipes, roofs, or external walls can lead to damp patches on walls or ceilings. • Poor Drainage or Waterproofing: Exterior water drainage issues can cause dampness in basements, walls, or foundations. • Condensation or High Humidity: Prolonged condensation in certain areas can cause dampness over time. Troubleshooting Steps
Identify the Source of Dampness: o Check for signs of leaks in nearby plumbing fixtures (such as sinks, toilets, or showers) or around windows and roofs. Damp patches under or around these areas may indicate a leak.
Minimise Moisture: o Use a dehumidifier or increase ventilation in the affected area to help dry out damp walls and ceilings. This can prevent further moisture build-up while you arrange for repairs.
Look for Signs of Mould: o Dampness often leads to mould. If you notice a musty smell or black spots on walls, use a mould remover as a temporary solution until the underlying cause of dampness is addressed.
Avoid Covering Damp Patches: o Refrain from painting over or covering damp areas, as this can trap moisture and worsen the issue. Instead, allow the area to dry thoroughly.
Report Persistent Dampness: o If you notice damp spots or have difficulty locating the source of the moisture, contact us. Damp walls or ceilings can indicate structural issues or leaks that require professional assessment and repair.

Important Safety Notes for Mould and Dampness Issues • Protect Your Health: Mould and dampness can aggravate respiratory issues, especially for individuals with allergies or asthma. Always wear a mask and gloves when cleaning affected areas. • Avoid Prolonged Exposure: If you experience symptoms like coughing, sneezing, or skin irritation related to mould, avoid spending extended time in affected areas and report the issue promptly. • Report Unresolved Issues: Dampness and mould can worsen over time and may lead to structural damage if left unaddressed. Report persistent problems early to ensure they’re managed effectively. These troubleshooting steps can help tenants manage minor mould and dampness issues and maintain a healthy living environment. For any unresolved or severe issues, contact us to arrange for a professional inspection and repair. Smoke Alarm Maintenance and Troubleshooting for Tenants At Coral Sea Property, we prioritise tenant safety through our Smoke Alarm Management Plan. Smoke alarms are essential safety devices, and it is critical that they are in working condition at all times. If you experience any issues with your smoke alarms, you can submit a maintenance ticket for service, and we will arrange for a professional technician to address the problem. Please remember, tenants are responsible for ensuring they do not damage or destroy smoke alarms. Any damage caused to smoke alarms may result in liability for replacement costs. Here’s a guide on common smoke alarm issues and troubleshooting steps.

Beeping or Chirping Alarms A smoke alarm that beeps or chirps intermittently is often indicating a low battery or an internal fault. The beeping can be a minor annoyance, but it’s important to address it promptly to ensure the alarm remains functional. Possible Causes • Low Battery: Most smoke alarms beep intermittently to alert you when the battery needs replacing. • Accumulated Dust or Debris: Dust can interfere with the sensor, causing false beeping. • End of Alarm Life: Many smoke alarms have a lifespan of 10 years, after which they should be replaced. Troubleshooting Steps
Replace the Battery: o Replace the battery with the correct type, typically a 9-volt or AA battery. Many alarms require replacement annually or when they begin to chirp.
Clean the Alarm: o Gently vacuum around the alarm to remove dust and debris. Avoid using cleaning sprays as they can damage the alarm’s sensors.
Check the Alarm’s Expiry Date: o Most smoke alarms have a manufacture or expiry date on the back. If the alarm is more than 10 years old, it may need to be replaced.
Submit a Maintenance Ticket if Beeping Continues: o If the beeping persists after battery replacement and cleaning, report a maintenance ticket through our system, and we’ll arrange for a technician to inspect and address the issue.
False Alarms A false alarm is when a smoke detector sounds without the presence of smoke or fire. False alarms can be frustrating and disruptive, but they often result from environmental factors. Possible Causes • Cooking Fumes or Steam: Steam from the shower or cooking can trigger a smoke alarm if it’s too close to the kitchen or bathroom. • Aerosol Sprays or Cleaning Products: Some sprays can trigger the alarm if used nearby. • Dust or Insects in the Detector: Dust particles or even small insects can sometimes interfere with the alarm sensor. Troubleshooting Steps
Improve Ventilation: o Open windows or turn on exhaust fans when cooking or showering to prevent steam and fumes from triggering the alarm.
Avoid Using Aerosols Near the Alarm: o Refrain from using aerosol sprays directly under or near the smoke alarm to minimise false triggers.
Regularly Clean the Alarm: o Clean the smoke alarm gently with a vacuum or soft brush to remove dust or other particles that may cause false alarms.
Report Frequent False Alarms: o If the alarm triggers frequently despite following these steps, submit a maintenance ticket so we can assess if it needs recalibration or replacement.
Non-Responsive Alarms If a smoke alarm does not sound when tested or seems non-functional, it’s essential to address the issue immediately to maintain safety. Possible Causes • Dead Battery: If the battery is completely dead, the alarm may not respond. • Power Supply Issues (for Hardwired Alarms): For hardwired alarms, a tripped breaker or wiring issue could prevent it from working. • Faulty Sensor or Expired Alarm: If the alarm is past its expiry date or has an internal fault, it may stop responding. Troubleshooting Steps
Replace the Battery: o For battery-operated alarms, try replacing the battery to see if this restores functionality.
Check Power Supply (Hardwired Alarms): o Verify that the circuit breaker is on if the alarm is hardwired. If it has tripped, reset it carefully.
Test the Alarm: o Press the test button to check if the alarm sounds. If it doesn’t respond, it may require servicing.
Submit a Maintenance Ticket for Non-Responsive Alarms: o If the alarm remains non-functional after troubleshooting, report it immediately through our maintenance ticket system. Our Smoke Alarm Management Plan ensures that a technician will attend to it as quickly as possible.

Important Safety Notes for Smoke Alarms • Do Not Tamper with or Disable Smoke Alarms: Damaging or disabling smoke alarms can lead to liability for replacement costs and may pose a safety risk. • Regular Testing and Reporting: Test your smoke alarms monthly, and report any issues to us through the maintenance ticket system. • Our Smoke Alarm Management Plan: As part of our commitment to your safety, our Smoke Alarm Management Plan ensures that any smoke alarm issue reported will be serviced by a qualified technician as soon as possible. For any smoke alarm concerns, feel free to reach out by submitting a maintenance ticket. Our team is here to keep your home safe and ensure that all alarms are working optimally. Roofing Issues and Troubleshooting Steps for Tenants Roofing problems, especially those related to leaks and gutter blockages, can lead to significant property damage if left unaddressed. It's important to monitor your property for signs of roofing issues, particularly after severe weather, to avoid further complications.

Leaks During Rain Roof leaks can cause water damage to walls, ceilings, and personal property. Leaks are most often noticed during or after heavy rainfall. Possible Causes • Damaged or Missing Shingles or Tiles: Wind or weather damage may have caused shingles or tiles to break or come loose, allowing water in. • Clogged Gutters: Blocked gutters can cause water to overflow, potentially seeping into the roof and walls. • Faulty Flashing: Flashing around vents, chimneys, or skylights may be damaged or improperly sealed, allowing water intrusion. Troubleshooting Steps
Protect Your Belongings: o Move furniture and electronics away from any leaking areas to prevent water damage.
Collect Dripping Water: o Use buckets or containers to catch dripping water to reduce damage to floors and ceilings.
Document the Leak: o Take photos or videos of the leak to help with identifying the source.
Submit a Maintenance Request: o Contact us immediately through a maintenance request, especially if the leak is severe. Our team will arrange for a professional roof inspection and repair.

Missing or Damaged Shingles Missing or damaged shingles can lead to roof leaks and compromise the structural integrity of the property. Possible Causes • Severe Weather: High winds, hail, and storms can damage or dislodge shingles. • Wear and Tear: Roof materials naturally degrade over time, leading to damage or detachment. • Animal Activity: Birds or small animals may damage shingles while nesting or searching for food. Troubleshooting Steps
Visual Inspection from the Ground: o If safe to do so, check for any visible signs of missing or damaged shingles from the ground. Do not attempt to climb onto the roof.
Report the Issue: o Submit a maintenance request to us as soon as you notice damaged or missing shingles. Our team will arrange for professional roofers to address the issue.

Gutter Problems Clogged or damaged gutters can lead to water overflow, causing potential water damage to the roof, walls, and foundation of the property. Possible Causes • Debris Accumulation: Leaves, twigs, and other debris can accumulate in gutters, leading to blockages. • Sagging Gutters: Overloaded or poorly maintained gutters may begin to sag, affecting water flow. • Improper Installation: If gutters are installed incorrectly, they may not drain water properly. Troubleshooting Steps
Observe Water Flow During Rain: o During rainfall, check for signs of water overflowing or leaking from the gutters.
Avoid DIY Cleaning: o Gutter cleaning can be dangerous and should be handled by professionals.
Submit a Maintenance Request: o If you notice clogged, sagging, or leaking gutters, report the issue so we can schedule a professional gutter cleaning and inspection.

External Areas Maintenance and Troubleshooting for Tenants The external areas around the property contribute to safety, security, and overall appearance. Common issues with outdoor lighting, fencing, or garden maintenance can often be addressed through regular inspection and prompt reporting.

Faulty Outdoor Lighting Outdoor lighting is essential for security and convenience. If the lighting around your property is malfunctioning, it’s important to address the issue quickly. Possible Causes • Burnt-Out Bulbs: Outdoor lights may burn out over time and require replacement. • Electrical Issues: Faulty wiring or damaged circuits can cause outdoor lighting failures. • Sensor Malfunctions: Motion sensors or timers may be improperly set or malfunctioning. Troubleshooting Steps
Replace Burnt-Out Bulbs (if accessible): o If it's safe to do so, replace any burnt-out bulbs with suitable replacements. Always turn off the power before changing bulbs.
Check Timer or Sensor Settings: o If the light has a timer or motion sensor, make sure it’s set correctly.
Submit a Maintenance Request for Electrical Issues: o If the lighting issue persists, report the problem so we can arrange for an electrician to inspect and repair it.

Damaged Fencing or Gates Fencing and gates provide security and privacy. Damaged fencing or gates may compromise safety or cause issues with neighbouring properties. Possible Causes • Weather Damage: Wind and rain can weaken and damage fences over time. • Wear and Tear: Natural deterioration or rust can weaken fences and gates. • Accidental Damage: Vehicles, pets, or other accidental impacts can damage fencing and gates. Troubleshooting Steps
Secure Loose Parts: o If safe to do so, temporarily secure any loose parts to prevent further damage.
Avoid Using Damaged Gates: o Refrain from using gates that are broken or difficult to open, as this may worsen the damage.
Submit a Maintenance Request: o Report any fencing or gate issues for repair. Our team will arrange for professionals to assess and fix the damage.
Landscaping and Garden Maintenance Landscaping and garden maintenance are important for keeping the property’s exterior attractive and functional. Some aspects of garden maintenance may be the tenant's responsibility, while others are managed by us. Tenant Responsibilities • Routine Care: Mow lawns, trim bushes, and remove weeds regularly to keep the garden tidy. • Watering Plants and Lawns: Water the garden as needed, particularly during dry periods. Landlord Responsibilities • Structural Landscaping: Tree pruning, large plant removals, or any maintenance that requires specialised tools or equipment. • Hazardous Trees: If you notice a damaged or leaning tree that poses a risk, report it immediately for inspection and removal if necessary.

Miscellaneous Issues and Troubleshooting for Tenants Some issues don’t fall neatly into specific categories but can still impact your living experience. These include problems with garage doors, lifts, and noise disturbances.

Garage Door Malfunctions A malfunctioning garage door can affect access to your property and may pose a safety risk. Common issues include the door failing to open or close, loud noises, or inconsistent operation. Possible Causes • Dead Remote Batteries: The garage remote may need new batteries. • Obstructed Sensors: Items or dust on the sensors can prevent the door from operating. • Mechanical Issues: Springs, chains, or tracks may wear out or become misaligned. Troubleshooting Steps
Replace Remote Batteries: o Change the batteries in your remote and test if this resolves the issue.
Check for Obstructions: o Ensure nothing is blocking the garage door sensors. Clean the sensors gently if needed.
Use Manual Operation if Necessary: o If the garage door isn’t working automatically, you may be able to open it manually using the emergency release lever.
Report Persistent Issues: o If the problem continues, contact us to arrange for a professional garage door technician.
Lift or Elevator Problems Lift or elevator issues can impact accessibility and convenience. If you experience issues with the building’s lift, it’s important to report them immediately. Possible Causes • Electrical or Mechanical Faults: Malfunctions in the lift’s motor, wiring, or controls can cause operational issues. • Obstruction in Doors: If something is obstructing the doors, the lift may stop working. • Regular Maintenance Required: Lifts require routine servicing to operate safely and efficiently. Troubleshooting Steps
Check for Obstructions: o Ensure that nothing is blocking the lift doors.
Use the Stairs if the Lift is Non-Operational: o Until the lift is repaired, use the stairs as an alternative.
Report the Issue: o Contact building management or us immediately to report lift problems. Lifts require professional servicing, and our team will arrange for an inspection.
Excessive Noise from Neighbours Noise from neighbouring units can be disruptive and affect your quality of life. Excessive noise may be due to loud music, parties, or other activities. Possible Causes • Loud Music or Gatherings: Social gatherings or parties can result in noise disturbances. • Renovations or Repairs: Neighbours may be conducting home improvements, which can cause temporary noise. • Poor Sound Insulation: Some buildings may have minimal soundproofing, allowing noise to travel between units. Troubleshooting Steps
Politely Inform the Neighbour: o If you feel comfortable, approach the neighbour to let them know about the noise. They may not be aware they’re causing a disturbance.
Document the Noise: o Keep a record of the dates and times when noise occurs, especially if it’s a recurring issue.
Contact Us or Building Management if Necessary: o Report the issue to us or building management if the noise continues. In some cases, building management may send a notice to remind all tenants about noise policies.

Important Safety Notes for Roofing, External Areas, and Miscellaneous Issues • Avoid DIY Roof Repairs: Climbing on roofs can be dangerous. Report any roof or gutter issues to us, and we’ll arrange for a professional to handle them. • Report Potential Hazards Promptly: Whether it’s a damaged fence, malfunctioning garage door, or lift problem, timely reporting helps ensure your safety and prevents further issues. • Respect Property Boundaries: When dealing with noise complaints, try to maintain respectful communication with neighbours and involve building management or us if necessary. These troubleshooting steps can help tenants manage common roofing, external, and miscellaneous issues safely and efficiently. For any unresolved or severe issues, contact us to arrange for professional assistance.